SabiFunds Complaint Policy

Effective Date: May 2026

SabiFunds is committed to providing a high standard of service to all users. We take complaints seriously and aim to resolve issues fairly, consistently, and promptly.

This Complaints Policy explains how users can submit complaints and how SabiFunds handles them.

1. How to Submit a Complaint

Users may submit complaints through the following channels:

Email: support@sabifunds.com

Website: SabiFunds Privacy Policy

When submitting a complaint, users should include:

Full name
Email address linked to the account
Description of the issue
Relevant screenshots or supporting information (if available)

2. Complaint Handling Process

Once a complaint is received:

We will acknowledge receipt of the complaint within 5 business days.
We will investigate the issue internally.
We may contact the user for additional information if necessary.
We aim to provide a final response within 15 business days where reasonably possible.

Complex matters involving third-party providers, banking partners, or technical investigations may require additional time. In such cases, users will be informed of progress and expected timelines.

3. Types of Complaints

Complaints may relate to, but are not limited to:

Account access issues
Subscription or billing concerns
Technical problems within the app
Data accuracy concerns
Open Banking connectivity issues
Customer support experience
Privacy or data handling concerns

4. Third-Party Services

SabiFunds may rely on third-party service providers, including banking and financial connectivity providers.

Where a complaint relates to a third-party provider, SabiFunds will coordinate with the relevant provider where appropriate to assist in resolving the issue.

5. Resolution and Escalation

If a user is dissatisfied with the outcome of a complaint, they may request that the matter be reviewed internally.

Users may submit escalation requests by replying to the original complaint email or contacting:

support@sabifunds.com

6. Accessibility of this Policy

This Complaints Policy is accessible to end users through the SabiFunds website and may also be made available within the SabiFunds mobile application.

7. Contact Information

SabiFunds
Operated by Anthiz Group Ltd

Email: support@sabifunds.com
Website: SabiFunds

8. Policy Updates

SabiFunds may update this Complaints Policy from time to time to reflect changes in services, legal obligations, or operational practices.

The latest version will always be available through the SabiFunds website.